Banking Mohtasib secures PKR 762.76 million relief for customers during 1HCY26

The Banking Mohtasib Pakistan has granted monetary relief amounting to PKR 762.76 million to the banking customers by disposing of 18,482 complaints against commercial banks during the first half (January to June) of the current calendar year, 2026. 

According to a statement issued by the Banking Mohtasib, the number of complaints being lodged against commercial banks is on the increase. The Banking Mohtasib Office received 21,392 new complaints from 1st January to 30th June, 2026, including 4,005 from the Prime Minister’s Portal as against 16,915 complaints received during the same period last year. 

Banking Mohtasib Pakistan, Sirajuddin Aziz has stressed upon the banking customers not to disclose their personal and financial credentials to any third person, to avoid frauds and forgeries.

He has also advised that on receipt of suspicious calls, they should immediately approach the nearest branch of their bank or contact the Helpline of the bank.

Banking Mohtasib clarified that customers must know that ‘Call Centres’ of the banks cannot make outbound calls from their respective Helplines – hence they must not attend the calls showing UAN numbers of banks.